Return Policy

Last updated:

At Authenticbrandst, we strive to provide an exceptional workshop experience for every participant. We understand that plans can change, and we want to make the process of adjusting your bookings as straightforward as possible. This Return Policy outlines our guidelines for cancellations, refunds, and rescheduling of our painting and drawing workshop services.

Please read this policy carefully before making a booking. By purchasing a workshop package or registering for a session, you agree to the terms outlined below.

Workshop Cancellation Policy

We understand that unexpected circumstances may arise that require you to cancel your workshop booking. Our cancellation policy is designed to be fair to both our participants and our workshop leaders who dedicate their time and expertise to preparing for each session.

Cancellation by Participant

If you need to cancel your workshop booking, the following conditions apply:

• Cancellations made 14 or more days before the scheduled workshop date are eligible for a full refund of the workshop fee
• Cancellations made between 7 and 13 days before the scheduled workshop date are eligible for a 50% refund or a credit toward a future session
• Cancellations made less than 7 days before the scheduled workshop date are not eligible for a refund, but you may receive a credit toward a future session at our discretion
• No-shows (failure to attend without prior notice) are not eligible for any refund or credit

All cancellation requests must be submitted in writing by contacting us via email or through our contact form. Verbal cancellations are not considered valid until confirmed in writing by our team.

Cancellation by Authenticbrandst

In rare circumstances, we may need to cancel or reschedule a workshop due to factors such as inclement weather (for outdoor sessions), instructor unavailability, insufficient enrollment, or unforeseen circumstances. In such cases:

• We will notify you as soon as possible via the email address you provided during registration
• You will be offered the choice of a full refund or transfer to an alternative session date
• If no alternative date is suitable, a full refund will be processed within 10 business days
• We will not be liable for any incidental expenses you may have incurred, such as travel or accommodation costs

Refund Process

When a refund is approved, we will process it using the same payment method that was used for the original purchase. Please allow the following processing times:

• Credit card refunds: 5 to 10 business days for the refund to appear on your statement
• Bank transfer refunds: 7 to 14 business days depending on your financial institution
• Other payment methods: processing times may vary; we will inform you of the expected timeline

Please note that refund processing times are estimates and may vary depending on your bank or payment provider. We will send you a confirmation email once the refund has been initiated from our end.

Rescheduling Policy

We understand that flexibility is important. If you are unable to attend your scheduled workshop but would like to participate in a future session, the following rescheduling options are available:

• Rescheduling requests made 7 or more days before the original workshop date can be accommodated free of charge, subject to availability
• Rescheduling requests made less than 7 days before the original date may be subject to a rescheduling fee of $15 to cover administrative costs
• Each booking can be rescheduled a maximum of two times; after that, standard cancellation terms apply
• Rescheduled sessions must be used within 6 months of the original booking date

Workshop Materials and Supplies

All workshop packages include the use of professional-grade materials and supplies during the session. These materials are provided for use during the workshop and are included in the workshop fee. Regarding materials:

• Materials consumed during the workshop (paints, canvases, paper, etc.) are non-refundable as they are personalized and used during the session
• Participants take home their completed artwork along with any unused personal supplies at the end of each session
• If you wish to purchase additional materials for personal use, these can be bought separately at our studio and are subject to standard return policies for retail items
• Retail material purchases can be returned within 14 days in their original, unopened condition for a full refund

Gift Certificates and Vouchers

Gift certificates and workshop vouchers purchased from Authenticbrandst are subject to the following terms:

• Gift certificates are valid for 12 months from the date of purchase
• Gift certificates are transferable and can be used by anyone the purchaser designates
• Unused gift certificates can be refunded within 30 days of purchase if the certificate has not been partially or fully redeemed
• After 30 days, gift certificates are non-refundable but remain valid until their expiration date
• Lost or stolen gift certificates cannot be replaced; we recommend keeping a record of your certificate number
• Gift certificates cannot be exchanged for cash after the 30-day refund window has closed

Special Workshops and Events

Certain workshops, seasonal events, and collaborative sessions may be subject to different cancellation and refund terms due to their unique nature and limited availability. Any special terms will be clearly communicated at the time of booking and in the confirmation email you receive. These special terms take precedence over the general return policy for the specific event or workshop in question.

Force Majeure

Authenticbrandst shall not be liable for any failure or delay in providing workshops or services due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, pandemics, government actions, civil unrest, or other events of force majeure. In such situations, we will make every effort to reschedule affected workshops or provide full refunds as appropriate.

How to Request a Refund

To request a cancellation or refund, please contact us using one of the following methods:

• Submit a cancellation request through our contact form on the Contact page
• Send an email to callme@authenticbrandst.world with the subject line including your booking reference
• Call us at +1 505-303-3434 during business hours to speak with our team
• Visit our studio at 227 Don Gaspar Ave, Santa Fe, NM 87501, United States

When requesting a refund, please include the following information to help us process your request efficiently:

• Your full name as used in the booking
• The workshop name and date
• Your booking confirmation number (if available)
• The reason for your cancellation request
• Your preferred resolution (refund, credit, or rescheduling)

Disputes and Complaints

If you are dissatisfied with our handling of a refund or cancellation request, please contact our management team directly. We are committed to resolving any disputes fairly and promptly. All complaints will be reviewed within 5 business days, and we will provide a written response outlining our findings and any actions we intend to take.

Changes to This Policy

Authenticbrandst reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The date of the most recent revision will be indicated at the top of this page. We recommend reviewing this policy periodically to stay informed about our current refund and cancellation terms.

Contact Us

If you have any questions about this Return Policy or need assistance with a booking, cancellation, or refund, please reach out to us:

• Address: 227 Don Gaspar Ave, Santa Fe, NM 87501, United States
• Phone: +1 505-303-3434
• Email: callme@authenticbrandst.world

We value your patronage and are dedicated to ensuring a smooth and satisfactory experience for all of our workshop participants.